For leasing brokerage and management companies

TOPOur frequently asked questionsFor leasing brokerage and management companies

When is the remittance date?: When using a collection agency, the remittance date varies depending on the product plan. Please confirm that the remittance date for each contract is described in the remittance statement. If you cannot confirm it on your remittance statement, please contact us using the inquiry form.

If you report on delinquency report and advance payment invoice, etc., we will send money on the following schedule according to the reported date.

Report date Remittance date

From 1st to 5th, 5th, 5:00 p.m. Report date and 15th of the same month

From 5:00 p.m. on The 5th to 5:00 p.m. on The 15th Report date and 25th of the same month

From 17:00 on the 15th until the end of the month 15th of the month following the report date

* In the case of financial institution holidays, remittance on the next business day
What should I do if the contractor does not deposit the rent by the deadline?: After submitting a delinquent report and provisional deposit invoice, we will send a transfer.
Please refer to the table below for the remittance date.

Report date Remittance date

From 1st to 5th, 5th, 5:00 p.m. Report date and 15th of the same month

From 5:00 p.m. on The 5th to 5:00 p.m. on The 15th Report date and 25th of the same month

From 17:00 on the 15th until the end of the month 15th of the month following the report date

* In the case of financial institution holidays, remittance on the next business day
May I discuss with the contractor about the date of payment of the delinquent rent?: If you allow installment payment or extension of payment deadline for rent that did not pay by the contract date under the lease agreement, it will be exempted, so you will not be able to make a transfer. Leave all the discussions with your subscribers to us.
In the unlikely event that you have a payment discussion with the contractor, please contact us by phone or via the inquiry form to confirm the status.
How do you make a dunning?: First of all, I will listen to the contractors.
On top of that, we propose a reasonable deposit plan to the subscriber and aim for a situation where the rent can be deposited on time.
In addition, depending on the situation, please be assured that we will cooperate with the attorney's office and respond thoroughly to legal compliance.
How long does it take to review the warranty application form?: If the necessary documents are complete and identity verification is confirmed, the examination results can be reported in as little as 30 minutes. The results of the screening will be notified by fax.
What documents do I need when submitting the guarantee consignment application form?: Please submit the following documents when applying.
・ Guarantee consignment application form
, contract contents advance instruction manual , personal information handling consent form , identity verification document Depending
on the content of the
application, we may request the submission of other documents for examination.
The residents are foreign nationals, can I apply?: You can apply regardless of nationality.
When applying, please submit your Alien Registration Card (Residence Card) or Special Permanent Resident Certificate as your ID. * If you do not have the above, please contact us by phone or from
the inquiry form.
I am a minor, can I apply?: You can apply for any age. However, you may be asked to submit a consent form of a parent (guardian).
I am looking for a job, can I apply?: You can apply.
As a general rule, you can contract regularly, and you can continue to pay rent properly, but you may be able to receive a guarantee depending on the future income forecast and the situation such as savings. Please contact us.
I have received welfare benefits, can I apply?: You can apply.
When applying, please submit a notice of life protection decision issued within 3 months or a certificate of welfare receipt issued within 1 month.
I have a pension from a resident, can I apply?: You can apply.
When applying, please submit a pension income certificate.
Can I apply for a minor as an emergency contact?: Minors cannot be emergency contacts. As a general rule, we ask that you be between the ages of 20 and 80 for emergency contact information.
Can I apply for an emergency contact with a foreign national?: You can apply.
When applying, please submit a certificate of alien registration (residence card) or a special permanent resident certificate.
If you do not have either, please contact us by phone or using the inquiry form.
There are no longer return envelopes to send documents to Ells Support.: Please fill out the document sending request form and let us know by fax.
If you do not have a fax, please contact us using the inquiry form.

Various forms can be downloaded here.
There are no longer documentation to report to Ells Support.: Various forms can be downloaded here.
After reporting the delinquency, there was a payment from the contractor. What should I do?: Please fill out the deposit report and let us know by fax.
We will use a collection agency. When does the rent start being debited?: Contracts that arrive without any necessary documents by the 20th of each month have been withdrawn from the 27th of the following month.
I want to confirm the withdrawal result.: Please contact us after the date of the withdrawal result. Please check here for the date on which the monthly withdrawal results are found.
We use collection agency. When is the deadline for changes to the destination, invoice amount, etc.?: If you submit a notification of change of contract by the 10th of each month, you can apply it from the 27th of the same month.

In addition, if the deadline changes due to holidays, etc., we will contact you in advance.

Report date	Remittance date
From 1st to 5th, 5th, 5:00 p.m.	Report date and 15th of the same month
From 5:00 p.m. on The 5th to 5:00 p.m. on The 15th	Report date and 25th of the same month
From 17:00 on the 15th until the end of the month	15th of the month following the report date

Report date	Remittance date
From 1st to 5th, 5th, 5:00 p.m.	Report date and 15th of the same month
From 5:00 p.m. on The 5th to 5:00 p.m. on The 15th	Report date and 25th of the same month
From 17:00 on the 15th until the end of the month	15th of the month following the report date